FAQs

Returns

1. Can I return or exchange an item if I have an issue with it?
Absolutely, we are here to make sure you are happy with your purchase. If you have any problems, you can return it according to our return policy, which goes beyond the standard legal requirements.


2. I changed my mind about my purchase. Can I get a refund?
Yes, you can! If you have a change of heart, we can partially or fully refund your order, depending on our refund policy. Just make sure to contact us within the time frame mentioned in the policy.

 

Shipping

3. How long will it take for my order to be processed and shipped?

The time it takes to process and ship your order can depend on where it's being shipped to. We always strive to get your high-quality items to you as quickly as possible. For more specific details, please check our shipping policy.

 

4. Where are the items shipped from?

The shipping origin can vary depending on the delivery address. To get more information on this, kindly refer to our detailed shipping policy.

 

5. Do you ship internationally?

Yes, we do! We're thrilled to offer international shipping, bringing our exquisite collection of knives to enthusiasts around the world.

 

Step-by-Step Care Guide

Cleaning Your Knife: After using your knife, wash it with warm soapy water. Make sure to dry it off right away with a clean towel to keep it from getting rusty.


Oil It Up: Once your knife is dry, grab a piece of cloth or a paper towel and rub a little oil on the blade. Mineral oil is the best choice because it's safe for food and doesn't go bad. If you don't have mineral oil, you can use cooking oil, but it's not good for keeping your knife stored for a long time.


Dealing with Rust: It's okay if your knife gets a little rusty; you can fix it! Just use some apple cider vinegar or lemon juice to clean the rust spots. After that, wash it with soapy water, dry it, and oil it up like usual. As your knife gets older, it will get a cool pattern and won't rust as easily.

 

Quick Tips for You

  • Always wash your knife with warm soapy water and dry it right away.
  • Before you put your knife away, coat it with mineral oil to protect it.
  • If rust shows up, you can clean it with a bit of vinegar, no worries!
  • Don't keep your knife in a leather roll for a long time because it can make your knife wet and rusty. If you need to, put a lot of oil on your knife before storing it there.